A Platform Built for the Regional Center Mission

CES empowers Regional Centers to communicate with clarity, consistency, and compassion — while meeting the operational and regulatory demands of California’s developmental services system. By combining secure infrastructure, multilingual accessibility, SANDIS‑driven intelligence, and ethical AI, CES helps organizations strengthen community trust and deliver meaningful, measurable engagement at scale.

A Secure, Data‑Driven Communication Platform Purpose‑Built for Regional Centers

The Community Engagement System (CES) is a modern, enterprise‑grade communication platform designed specifically for California Regional Centers and the communities they support. Built on a DoD‑compliant AWS environment and integrated securely with SANDIS through our SANDIS|Sparq solution, CES enables organizations to communicate with their entire Consumer and Family population — often 10,000 to 20,000 individuals — with accuracy, accessibility, and full regulatory alignment.

CES is engineered for the unique operational, linguistic, and compliance requirements of the developmental services system. From multilingual messaging to secure document delivery, CES strengthens community engagement while reducing administrative burden and supporting DDS expectations for accessibility, transparency, and performance.

Core Purpose and Impact

Reach Every Consumer and Family

CES enables Regional Centers to deliver timely, relevant outreach across email, SMS, and secure portal channels. Whether sharing critical updates, distributing documents, or providing reminders, CES ensures information reaches the right people at the right time.

Support for Consumers and Their Families

The platform provides a structured, multilingual communication environment that supports families with clear messaging, accessible documents, and two‑way engagement options that make it easier to ask questions, request help, or follow up on services.

Data‑Driven Outreach Using SANDIS

CES uses key SANDIS data to build dynamic distribution lists that automatically update as Consumer information changes. This reduces manual list management and ensures outreach is always targeted, accurate, and aligned with equity and performance goals.

Key Features and Capabilities

1. Multichannel Communication

  • Send secure messages via email and SMS
  • Schedule communications in advance
  • Deliver documents and collateral directly to Consumers and Families
  • Provide a consistent, accessible experience across devices

2. Multilingual & Accessible Messaging

  • Enhanced translation services in all threshold languages
  • EMTS translation engine uses Regional Center–specific glossaries
  • Ethical AI ensures messaging aligns with DDS and State DEI guidelines
  • Accessibility support for screen readers and mobile devices

3. Secure Consumer|Connect Portal

  • Consumers and Families can review documents, messages, and notifications
  • Strengthens transparency and supports self‑advocacy
  • Provides a centralized, secure location for communication history

4. Outreach Portal for Staff

  • Centralized library for brochures, collateral, and reusable assets
  • WYSIWYG editor for building messages and campaigns
  • Reusable templates for consistent communication
  • File library for storing frequently used materials

5. Smart Audience Targeting

  • AI‑powered “Smart” audiences built from SANDIS data
  • Automatically updated distribution lists
  • Customizable queries for specialized outreach needs
  • Supports targeted messaging for programs, age groups, languages, and more

6. Two‑Way Engagement

  • Email and SMS reply handling
  • Threaded conversations for staff visibility
  • Supports follow‑up, questions, and Consumer support needs

7. Reminders, Follow‑Ups, and Automation

  • Automated reminder system for previously sent messages
  • Regulatory automation tools for audits and reporting
  • Consent and audit center showing opt‑in/opt‑out status
  • Full communication logs for compliance and transparency

8. Analytics and Reporting

  • Track message delivery, open rates, and document access
  • Identify communication gaps and equity opportunities
  • Enhance future messaging with data‑driven insights
  • Supports DDS performance measures and reporting requirements

Technical Architecture

Enterprise‑Grade Infrastructure

  • Hosted on a DoD‑compliant AWS platform
  • Built atop the Compliance|Engine cluster environment
  • Secure integration with SANDIS via SANDIS|Sparq
  • Designed for high availability, scalability, and data protection

Security & Compliance

  • Full audit trails for all communications
  • Consent tracking and opt‑in/opt‑out management
  • Automated retention and reporting tools
  • Alignment with DDS, State of California, and federal requirements